Welcome to Lakeview Resort. By making a booking, staying with us, or using our website, you agree to the following terms and conditions.
We encourage you to read these carefully before confirming your reservation.
A booking is confirmed once full or partial payment has been received.
Rates are quoted in local currency and may vary during weekends, holidays, or peak seasons.
Accepted payment methods include bank transfer, credit/debit card, or approved digital wallets.
The resort reserves the right to cancel unconfirmed or unpaid bookings.
Standard check-in time and check-out time vary per villa.
Early check-in or late check-out is subject to availability and may incur additional charges.
Guests must present a valid ID upon check-in for verification.
Cancellations made 7 days or more before check-in are eligible for a refund (minus any processing fees).
Cancellations made within 7 days of check-in are non-refundable.
No refunds for early departures or no-shows.
The resort may cancel reservations due to unforeseen circumstances (e.g., maintenance, weather events). In such cases, guests will be offered an alternative date or a full refund.
To ensure everyone’s comfort and safety:
No smoking inside the villas.
Pets are not allowed unless stated otherwise.
Only registered guests are permitted to stay overnight.
Please respect noise levels after 10 PM.
Damaged or missing resort property will be charged to the guest’s account.
The resort is not responsible for loss, theft, or damage to personal belongings.
Guests use resort facilities (pools, walkways, etc.) at their own risk.
We will not be liable for any injury, accident, or unforeseen incident beyond our control.
The resort shall not be liable for failure to perform its obligations due to events beyond its control, including natural disasters, government restrictions, or technical failures.
Lakeview Resort reserves the right to amend these Terms and Conditions without prior notice. Updated versions will be published on our website.
For any inquiries about these terms, please contact us at:
📧 [Your email]
📞 [Your phone number]
Your privacy matters to us. This Privacy Policy explains how Lakeview Resort collects, uses, and protects your personal information when you visit our website or make a booking.
We may collect the following types of information:
Personal details: Name, contact number, email address, and billing information.
Booking information: Dates of stay, villa preferences, and guest details.
Website usage data: IP address, browser type, and pages visited.
Payment information: Processed securely through trusted third-party payment gateways.
We use your data to:
Process and manage bookings or inquiries.
Communicate important updates or confirmations.
Improve our website, services, and guest experience.
Send promotional materials (only with your consent).
Your information is stored securely and accessed only by authorized personnel.
We do not sell or rent your personal data to third parties.
Payment information is encrypted and processed using secure channels.
We may share limited data with:
Payment processors (for billing purposes).
Partner services such as cleaning or maintenance teams, where required for your booking.
Authorities, if required by law.
Our website may use cookies to enhance user experience and analyze traffic. You can disable cookies in your browser settings if preferred.
You have the right to:
Access, correct, or request deletion of your data.
Withdraw consent to marketing communications at any time.
Contact us regarding any privacy concerns.
This Privacy Policy may be updated periodically. All revisions will be posted on this page with an updated “Last Modified” date.
If you have questions about our Privacy Policy or how we handle your data, please contact us at:
📧 [Your email]
📞 [Your phone number]
Thank you for choosing Lakeview Resort for your stay.
We understand that plans can change, and we aim to make our policies transparent and fair for all guests.
Please review our Return and Refund Policy carefully before making a booking or purchase.
7 days or more before check-in: You may cancel your booking and receive a refund minus any applicable processing or transaction fees.
Within 7 days of check-in: Cancellations made less than 7 days before arrival are non-refundable.
No-shows: Guests who do not arrive on the scheduled check-in date without prior notice will not be eligible for a refund.
In the rare case that Lakeview Resort must cancel a reservation due to unforeseen circumstances (e.g., maintenance, safety, or government restrictions), you will be offered:
A reschedule at no additional cost, or
A full refund of your payment.
A 50% down payment is required to confirm your booking.
The remaining balance must be settled upon check-in.
All payments made via online banking, credit/debit card, or digital wallets are processed securely through our authorized payment partners.
If you wish to move your booking to another date:
Requests made at least 7 days before check-in may be eligible for one-time rebooking (subject to availability).
Rescheduling within 7 days of check-in may incur additional charges or be treated as a cancellation.
Approved refunds will be processed within 7–14 business days from the date of confirmation.
Refunds are made using the original payment method used during booking.
Processing time may vary depending on your bank or payment platform.
For resort merchandise or pre-ordered add-ons (such as spa services or food packages):
Items may be refunded or exchanged only if there is a defect or service issue confirmed by resort management.
Refund requests must be submitted within 3 days of purchase, with proof of payment.
Refunds will not be issued in the following cases:
No-shows or unused portions of your stay.
Early check-outs for personal reasons.
Cancellations within 7 days of arrival.
Failure to comply with resort rules resulting in early termination of stay.
To request a refund or reschedule your booking:
Email us at info@lakeviewresort.com with your booking reference number.
Include your full name, booking date, and reason for the request.
Our reservations team will review your request and get back to you within 48 hours.
At Lakeview Resort, your satisfaction is our top priority.
While we must maintain policies to ensure fairness and operational efficiency, we always strive to handle every case with care and understanding.
For further assistance, please contact us:
📧 info@lakeviewresort.com
📞 +63 [Your Phone Number]
📍 Lakeview Resort, Halang, Lipa City, Batangas, Philippines
